Refund, Exchange and Warranty Policy


Refund/Exchange Policy
For sanitary and health reasons, our products cannot be returned for credit or exchange other than for manufacturer's defect.
*When ordering Cottonique products, nickel-free belts and dust mite proof encasings, please refer to the sizing guide charts and measure carefully as we do not accept returns for incorrect sizing. 
 
Order Cancellation Policy 
Please submit any cancellation via email to orders@allergycanada.com, or call on our business phone at 905-763-6642. Email cancellations must include: first name, last name, order number and email address.  This information must be identical to the information originally submitted on your order.  Please provide alternative contact information if different to the aforementioned information.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped out. 
 
Shipping Costs
Customer assumes all  shipping costs.  All products are shipped by ground courier unless a rush is requested.  The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
 
Warranty Policy/Manufacturers Defect
All Dust Mite Encasings come with a 3 year guarantee against manufacturers defects and will be replaced up and until the three year mark.  A copy of your receipt must be presented for any item(s) to be replaced.